Privacy Policy

Last updated: June 8, 2020 


Miller Waste Systems Inc. (collectively hereafter “Miller”, “we”, “us” or “our”) is dedicated to making our products and services available in the most convenient way; in doing we must collect certain personal information from our customers. Your privacy is very important to us. This Privacy Policy (hereafter “Policy”) explains, among other things, why and how we collect, use, disclose and retain customer and third-party information, while adhering to our statutory obligations, and specially the Privacy Principles of the Personal Information Protection and Electronic Documents Act (hereafter “PIPEDA”).  

This Policy applies to the activities of Miller Waste Systems Inc., Miller Compost, Triland Environmental, TUFF Recycling, Bloomington Downs, and all of our corporate affiliates and subsidiaries within Canada.  

What is Personal Information? 

Under PIPEDA, Personal Information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as: 

Why do we collect Personal Information? 

We strictly collect and process Personal Information of 

to fulfill our contractual obligation to process your payments or where we or someone we work with needs to use your Personal Information for a reason related to their business, such as: 

We limit how your Personal Information is used and shared and take certain precautionary measures to protect your information. 

How do we collect Personal Information? 

 We collect Personal Information directly from you, through a number of means and methods, including telephone communication, email correspondences and forms completed in-person. We store this Personal Information manually in our offices and electronically on secure servers. The security of these servers is constantly monitored by our Information Technology Department.  

Do we get your consent?   

As per PIPEDA, we are only allowed to collect and use Personal Information with your consent.  

Consent may be express, implied or deemed. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you provide Personal Information during the course of obtaining our products or services, we are entitled to assume you consent to the collection, use and disclosure of your Personal Information for purposes related to your acceptance and use of those products or services, or for other purposes identified at the relevant time. Deemed consent is assumed if you do not exercise any opt-out mechanisms that may be offered. 

We will typically seek required consents at the time that we collect the Personal Information. In some circumstances such consents may be obtained after collection but prior to our use or disclosure of the personal information, to the extent same is permitted under applicable law and regulatory requirements. If we plan to use or disclose personal information for a purpose not previously identified (either in this Privacy Policy or separately), we will, if required by applicable law and regulatory requirements, advise you of that purpose and obtain your consent before such use or disclosure. 

We may collect, use or disclose Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law and regulatory requirements. 

What security measures do we take? 

We use Miller’s best practices to ensure safeguard of your Personal Information. Our Information Technology Department constantly monitors your digital Personal Information by following industry accepted best-practices including Payment Card Industry Data Security Standards. We also ensure our systems and processes are designed to maintain security and confidentiality of your Personal Information and train staff on how to use them properly. 

How long is your Personal Information retained? 

Except as otherwise permitted or required by applicable law and regulatory requirements, we endeavor to retain your Personal Information only for as long as is necessary to fulfill the purposes for which the Personal Information was collected. 

Revision to this Privacy Policy 

We may make changes to this Privacy Policy to reflect changes in legal or regulatory obligations (including, under the applicable law and regulatory requirements) or changes in the manner in which we deal with personal information. We will post any revised version of this Privacy Policy on our website. Any changes to this Privacy Policy will be effective from the time they are posted, provided that any change that relates to why we collect, use or disclose your personal information will not apply unless you consent to that change, to the extent such consent is required under applicable laws and regulatory requirements. 

 Miller’s Principles regarding Personal Information 

Your information belongs to you 

We carefully analyze what types of information we need to provide our services, and we limit the information we collect to only what we need. We have prohibited access to sensitive financial details of our customers through the use of PCIDSS-compliant software and other process measures.  Your information belongs to you, and we aim to only use your information to your benefit. 

We protect your information from others 

We do not share your Personal Information with any third party unless we are legally required to do so. Where legally required to share your Personal Information, we will tell you in advance, unless we are legally prohibited from doing so. 

We take steps to ensure merchants and other business partners meet their privacy obligations 

As with all businesses, Miller relies on programs, equipment and business relationships with third parties to conduct our own business. We take steps to ensure that all software and any other third-party programs or services that we use are also compliant with our Privacy Policies to safeguard our customers’ Personal Information. 

Your rights over your information  

You have the right to request access to, correct, amend, delete, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights. 

Please note that if you send us a request relating to your Personal Information, we have to verify and confirm your identity before we can respond. In order to do so, we may ask to see documentation verifying your identity, which we will discard after verification. 

If you would like to designate an authorized agent to exercise your rights for you, please mail or email your signed, written authorization including the name and email address of your authorized agent. Your letter must be signed, and email must be sent from the email address we have on file. 

If you are not happy with our response to a request, you can contact our Privacy Officer to resolve the issue. You also have the right to contact your local data protection or privacy authority with any questions or concerns. 

Contact us 

In the unfortunate event of breach of Privacy, our Privacy Officer shall carry out Miller’s Incident Management Protocol in accordance with our obligations under PIPEDA, which includes notification to impacted individuals where appropriate.  

To seek more information about our Privacy Policy, change or withdraw consent, please contact our Privacy Officer: 

Our Address: 

Miller Waste Systems Inc. 

8050 Woodbine Ave. 

Markham Ontario 

L3R 2N8 

Attn:  Privacy Officer – General Counsel